The One-Year Warranty Checklist

Posted by Jennifer G. on Tue, Jan 7, 2014

one-year-warranty-checklist-maddy-IIYou’ve moved into your new home and it finally feels like you’ve finished unpacking. Everything is settled! As you approach the one year anniversary of your new home, you need to take care of something else - the One-Year Warranty checklist! This is when you take a look for any problems or issues you need your builder to address. This is the perfect time to perform a homeowner maintenance check on your home.  You may discover items to add to the one-year warranty request.  Many builders will include a maintenance plan in their homeowner manuals.

Some Key Points

As you’re making notes, make sure you include as much detail as possible. If you can, take a photo or two to include with your warranty request. Include details like which room the problem is located in and where in that room the specific problem is. An example of this would be: in the master bedroom the left door of the french doors is sticking at the top (left side when looking from inside the room). If there’s more than one issue in a single room, document them both separately. The more detailed the better, as this can help your builder assess your warranty issues efficiently.

There are usually one or two rooms in your home you don’t use very often, like the spare room. Don’t forget to go into these rooms and check them out as well!  

Other Items to Note

Looking for some specific things to check? Take a look at this list:

  • Check your doors and windows and make sure all the mechanisms are working properly
  • Try all your plug-ins and switches
  • Flush all the toilets
  • Fill your sinks and tubs to ensure the plumbing is working properly. Don’t forget to check the stoppers!
  • Check your tubs and counters to ensure the silicone still looks good
  • Check your fireplace (if applicable)
  • Check your furnace - even if it’s summer

Take a walk around the exterior of your property as well. Check the windows and doors to make sure they look good from both inside and outside your home. You want to make sure your home doesn’t have any structural defects either.

What’s Included?

If you have a concern, but you don’t know if it's covered under your warranty, write it down anyways. The service department at your builder will let you know if something isn’t covered but it’s always better to have too much than not enough! In most cases normal wear and tear items - things like paint, floor or tub scratches, things that can’t be contributed to a builder error or are beyond your builder’s control - aren't covered under your warranty. A good builder will do courtesy repairs of drywall issues caused by settlement and drying but usually painting the repairs is up to you.

The key when preparing the one-year warranty request is to do a thorough check of your home. Make a complete list of all your concerns and submit the list to your builder in writing. The submitted list must have every item noted. Usually, additional warranty items will not be accepted once the trades or technicians are onsite.  Trades and technicians are often limited to the repairs that have been pre-authorized and they won't be able to add additional repairs once they are onsite.  Every builder completes the one-year service differently, so please contact the service/warranty department of your builder if you have any questions regarding the warranty process.

Image is of the Maddy II showhome in Cy Becker

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